Returns/Remake Policy

Return/ Remake Policy

At Hayloz Customs, we value our customers and aim to provide quality products. Please review our refund and Remake policy below before completing your purchase.

Return & Remake Eligibility

  • Customers must contact Hayloz Customs within 3 days of receiving their item to request a return or refund if it is valid

  • The request must include a clear description of the issue or reason for the return, along with a photo or video, including what happened or what was wrong with the product.

  • Requests made after the 3-day window of it being delivered or it willĀ not be accepted.

Return Time frame

  • Once a return is approved, the item must be shipped back within 10 days of the approval date.

  • Items must be returned in their original condition, unless the return is due to damage or defect.

Tracking Requirement

  • Customers must email a photo of the return tracking number to:
    hayloscustomez2025@gmail.com

  • Returns without tracking confirmation will not be processed.

Shipping Costs

  • Customers are responsible for return shipping costs, unless otherwise stated.

Remake Processing

  • Remakes will be processed after a email has been sent with in 5 days of production being delivered.

  • If an email is outside the stated times frames or does not meet the return requirements, the remake may beĀ denied or adjusted.

  • Approved remakes will be sent to you in a email explaining when and days I will be live or if you have a specific day you will join for it to be remade.

Policy Enforcement

  • Hayloz Customs reserves the right to refuse returns or remakes Ā that do not comply with this policy. Thank you and have a blessed day